Privacy Policy

Last updated: 23 October 2026

1. About this Policy

XCore Solutions (“XCore”, “we”, “our” or “us”), based in Dubai, United Arab Emirates, respects your privacy.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit www.xcoresolutions.com, submit an enquiry, request a meeting or communicate with us about our services. XCore is responsible for deciding how personal information is used for these purposes. Where we process personal information on a customer’s behalf during a consulting, implementation, support or other project engagement, that processing is also governed by the relevant agreement, data-protection terms and applicable law. This website policy does not replace those arrangements.

2. Personal Information We Collect

Depending on your interaction with us, we may collect:

• Contact and professional details: Your name, business email address, telephone number, job title, company and country.
• Enquiry details: Your area of interest, business requirements, current systems and information you choose to provide about a potential project.
• Communication and meeting records: Messages, correspondence, meeting requests and scheduling details.
• Technical information: Your IP address, browser and device information, access times and website activity, where recorded by our hosting, security or other website services.
• Preferences: Your communication preferences and any consent choices you provide.

We collect information directly from you and, where relevant, through the technologies used to operate our website. We may also receive business contact details through an introduction or referral, where lawfully provided. Please do not submit passwords, identity documents, sensitive personal information, customer databases or confidential operational information through general enquiry forms. Where such information is necessary for an agreed engagement, we will arrange an appropriate method of sharing it.

3. How We Use Your Information

We use personal information, where permitted by applicable law, to:

• Respond to enquiries and provide requested information.
• Understand your requirements and prepare proposals.
• Arrange meetings and communicate about potential or existing engagements.
• Manage business relationships and deliver agreed services.
• Operate, maintain, troubleshoot and secure our website.
• Understand website usage and improve its content, where relevant analytics are enabled lawfully.
• Send marketing communications in accordance with your preferences and applicable requirements.
• Meet legal obligations, maintain appropriate business records and establish or defend legal claims.

If you choose not to provide information needed to respond to a request, we may be unable to complete that request. Optional information is not required.

4. Grounds for Processing

We process personal information on a basis permitted by the law applicable to the activity concerned. This may include your consent, processing necessary to enter into or perform a contract with you, compliance with a legal obligation, or another exception expressly permitted by applicable law. Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn. This Privacy Policy explains our practices; reading it or visiting our website does not, by itself, constitute consent to optional marketing or tracking.

5. Enquiries, Meetings and Marketing

When you contact us, we use your information to respond and follow up on your request. Relevant records may be held in our email, enquiry-management, scheduling or customer relationship management systems. Submitting an enquiry does not automatically subscribe you to marketing communications. Where we send newsletters, event invitations or other promotional communications, we obtain consent when required and provide a way to opt out. You can also ask us to stop marketing communications by emailing sales@xcoresolutions.com. An opt-out from marketing does not prevent us from sending necessary communications about an active request, contract or service.

6. Cookies and Similar Technologies

Cookies and similar technologies can support website functionality, remember preferences and collect information about website use. The technologies used depend on the features enabled on our website. Where used, they may include:

• Essential technologies: To support core functionality, security and the delivery of requested services.
• Preference technologies: To remember choices you make.
• Analytics technologies: To understand visits and website performance.
• Marketing technologies: To measure campaigns or support advertising.

Where consent is required, optional technologies will only operate after you consent. You may change or withdraw your choices through the website’s consent controls, where provided. Browser settings also allow you to manage or delete cookies, although blocking essential cookies may affect functionality. Where we use a cookie notice or preference panel, it provides additional information about the technologies enabled on the website. Embedded third-party features may also involve personal-information processing, as explained in Section 11.

7. Who We Share Information With

We do not sell personal information. Where necessary and lawful, we may share relevant information with:

• Service providers: Organisations supporting hosting, website maintenance, security, email, forms, scheduling, document storage, customer relationship management and other business operations.
• Specialist consultants and delivery partners: Where needed to assess or deliver a requested engagement. We limit the information shared and obtain consent where required. Where a partner will receive your details for its own follow-up, we will explain this before the referral and obtain any required consent.
• Professional advisers: Such as legal, accounting or insurance advisers where relevant.
• Authorities or other parties: Where disclosure is legally required or necessary to establish, exercise or defend legal claims.
• Parties to a business transaction: Where necessary for a proposed restructuring, sale or transfer of our business, subject to appropriate confidentiality and data-protection arrangements.

Providers processing personal information on our behalf are required to use it for authorised purposes and protect it under appropriate arrangements. Some third parties act independently and have their own privacy notices.

8. International Processing and Transfers

XCore operates from the United Arab Emirates. Providers or authorised personnel supporting our activities may process information in other countries. Where a transfer is subject to legal restrictions, we use the safeguards or other permitted transfer arrangements required by applicable law. The appropriate arrangements depend on the destination, recipient and processing involved. You may contact us for information about international transfers relevant to your personal information and the safeguards applied.

9. Keeping Information Secure

We use technical and organisational measures appropriate to the information and risks involved to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No method of internet transmission or electronic storage is completely secure. If you believe information shared with XCore has been compromised, please contact us promptly.

10. Retention

We retain personal information for as long as necessary for its stated purpose and any applicable legal requirements. In determining retention, we consider:

• Whether an enquiry or business relationship remains active.
• Whether information is needed to deliver an engagement or maintain related records.
• Applicable legal, accounting and record-keeping obligations.
• The need to resolve disputes or establish or defend legal claims.
• Your consent choices, requests and marketing preferences.

When information is no longer required, we delete it or anonymise it, as appropriate. Backup copies may remain until overwritten or deleted under the relevant backup schedule. We may retain a limited record of a marketing opt-out so that we can respect your preference.

11. External Websites and Embedded Services

Our website may link to external websites or services, including social networks, meeting-booking tools or digital business cards. When you follow a link or interact with an embedded feature, the provider may process information under its own privacy policy. Embedded content may receive technical information when it loads, subject to any applicable consent requirements. We encourage you to review the relevant provider’s policy. This policy does not govern the independent activities of third parties.

12. Your Rights

Depending on applicable law and the circumstances, you may have rights to:

• Obtain information about our processing and access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of processing.
• Object to certain processing, including direct marketing.
• Withdraw consent.
• Receive certain information in a portable format.
• Challenge qualifying automated decisions and request human review.
• Complain to the competent data-protection authority.

To make a request, email sales@xcoresolutions.com with the subject “Privacy Request”. We may request information reasonably necessary to verify your identity and understand your request. We will respond within the timeframe required by applicable law. Rights may be subject to legal conditions or exceptions; where we cannot fulfil a request, we will explain why.

13. Children

Our website and services are intended for business and professional audiences. We do not knowingly seek personal information from children through our enquiry forms. If you believe a child has provided personal information to us, please contact us so that we can review and address it.

14. Changes to this Policy

We may update this policy to reflect changes in our practices, services, technology or legal obligations. The current version will appear on this page with its “Last updated” date. Where required, we will provide additional notice or obtain consent before introducing relevant changes.

15. Contact Us

For questions or requests concerning personal information, please contact:

XCore Solutions

Email
sales@xcoresolutions.com

Website
www.xcoresolutions.com

Business address
IFZA Business Park, Building A1
Dubai, United Arab Emirates

For privacy-related requests, please use the email subject “Privacy Request”.